Please note: that Kingston University will never ask for your username and password via email.

The information you provide is stored in a secure and encrypted data location and is not available to Kingston University support staff. All pages dealing with login information are encrypted. Or you may simply wish to set your new password to something more memorable or secure. As a general security measure, it is advisable that you change your password periodically.Remember that no reputable organisation will ask you to supply your username and password details in an email or over the phone.Always use a complex password or pin on smartphones and tablets.Never write your passwords down or save them in an obvious place such as on your phone.Use a different password for all services outside of the University.Must NOT contain your name or username.Creating a complex password is now recommended by major organisations such as banks.Ĭreate a complex password by choosing a memorable passphrase made up of three random words including three of the following: The use of a complex password is essential in order to protect your identity and the security of the University. If you have just changed your password but are unable to log in, please contact the IT Service Desk for support. You can change your password using the online password changer. You can now log in with your new password.Open the email, follow the link, enter your new password and submit.Check your personal email account, as you will receive a 'Kingston University Account Support Request' email from Kingston University Support.You must supply the personal email address you have recorded via OSIS/enrolment (or via Unified if you are staff). If you have forgotten your password, you can use our online Forgotten password tool. Please note - to avoid issues logging in, you must ensure your password is changed on all devices that are connected to Kingston University services.

If you are unable to login to your account, maybe you have forgotten your password or your password needs changing.

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